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Why Soft Skills Are Not So Soft Anymore

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Think about the last time you had a great customer experience at a business you chose to spend your money with. Why was it great? Was it one zillion thread count sheets or those napkins that are folded to look like animals? Car wash after a repair job? A “free” something with a purchase? Maybe your great encounter had more to do with how a person/business dealt with your problem?

How To Apply "FastPass Mentality" To Your Life

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Don’t ride the craziest rollercoaster first. Rookie move. You’ve still got a full day at the park and the rest of it might include Sprite, crackers and trying not to puke. So much for that chili-cheese dog you wanted. Save the spinning, twirling and gravity testing until later in the day so you can enjoy the Hall of Presidents on its merit and not simply because it’s dark and air-conditioned. You’re welcome.

How To Reduce The Suck Factor In A World Of "Sides"

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I saw a meme the other day that made me laugh, but also made me think a little deeper. Yes, that does happen sometimes. The meme is a quote from April Ludgate, a character on the TV show Parks and Recreation. She wears her “typical” facial expression and the accompanying text reads “I wasn’t listening but I strongly disagree.” I’ll bet that resonates with many people – me included – particularly if it’s one of our pet issues we “know we’re right” about.

How My Prostate Helped Show Me Who We're Made to Be

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My wife has a small basket that sits next to the toilet in the bathroom. It’s mostly for looks, but also has some magazines in it. I don’t really believe they’ve been placed there for reading purposes – certainly not for me. I've never heard of any of them - and neither my wife nor I are toilet readers - so I assume they serve some decorative function.

Why "You Never Pass Up A Good Chert Road"


My friend Ross Jones tells a great story about a line his grandfather used regarding some of the unknowns in life. He said “you never pass up a good chert road.” I seriously dig that. I don’t know what Ross’s grandfather looks like, but in my mind I see Wilford Brimley – and that alone is enough to give those words some weight. If you’ve never heard of chert, it’s a sedimentary rock that was used years ago to make sharp tools, start fires, and sharpen steel. Today you might see it as a decorative rock, or material for road surfacing. In my part of the country it often has a brown to red/orange color.

Loving The Face We've Earned

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I watched a celebrity being interviewed on television the other day and almost didn’t recognize them. They’d had so much work done on their face that I wasn’t sure who it was. I double checked the name to make sure I was seeing correctly. We’ve all seen someone who’s had too much cosmetic surgery and it didn’t seem quite right. Think Robin Williams in Mrs. Doubtfire when he says “I’m ready for my close up Mr. Demille.” I’m not sure what “right” is supposed to look like, but I know it when I see it.

Coming Alongside

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I’ve never been much of a boat guy. I’m drawn to the thought of a boat: the water, being outdoors, and the wind blowing through my rapidly thinning hair.   Mostly though, I love the thought of having a good friend who owns a boat – and invites me to ride on it.

Blame it on the Boogie

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I was driving down the interstate recently listening to one of my favorite SiriusXm channels – The Groove. Right after I almost blew my speakers listening to Parliament’s “Flashlight”, a song came on I hadn’t heard in years.


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